There are at least two good reasons why Private Internet Access (PIA) is one of the most popular VPNs on the market. First, it’s fast; and second – it probably has the best browser extensions out there.
However, it also
has had its flaws, namely a very short money-back guarantee, which is was good for just 7 days. In comparison, most of PIA’s competitors extended that period to a full month.
We never understood why they opted for such a short money-back guarantee, but I guess there was a reason (like cash-flow issues or something).
That is no longer the case. Private Internet Access is now joining the “big boys club,” covering all of its customers with a 30-day money-back guarantee.
“Our subscribers are guaranteed satisfaction with our VPN product, and we wanted to make sure that our users get the VPN service they pay for and have ample time to test out their VPN configuration,” PIA said in a blog post announcing the news. “What’s more — this isn’t just a special holiday extension on our return policy, this is a new update to our Terms of Service that will stay in effect all year long from here on out.”
If you ever decide to cancel your PIA subscription and ask for a refund, you should simply open a new ticket with the customer support team and they will get back to you as soon as possible. And since PIA’s customer support is available round the clock, it will be able to assist you throughout the year.
In other recent PIA news, the company recently announced the intent to open-source its Android app.