PureVPN already offers great apps — and great service — but that doesn’t mean there is no room for improvement.
And so the company decided to beef-up its Windows app, which we would think already gets the job done perfectly fine. Nevertheless, they saw a way to improve the app experience even more by adding extra troubleshooting steps to their Windows app.
These extra steps allow both PureVPN and the end-user to diagnose issues that may arise when connecting to the desired server.
How does it work?
When a user connects to the PureVPN app, there are two broad categories that cause a user’s connection to PureVPN to fail: account issues and connectivity-related issues. Perhaps the server is down or perhaps the problem is on the user’s end — like your account is no longer active or you’re Internet connection is down. The updated app will now give you the data you need to make informed decisions.
If you do need assistance, here’s what PureVPN’s team will check:
- Is the user authenticated? – PureVPN checks whether the account is still active or disabled, if their term has ended, if the user’s credentials are valid, or if the user’s credentials may have recently been updated.
- Is the server accessible? – The service tries to connect the user to the most optimal server based on the user’s specifications.
- Did the connection fail? – If the connection still fails at this point, PureVPN may have some data points returned from the server that may indicate why this is happening.
And if all this fails, you will be asked to repeat what you did or to contact PureVPN’s 24/7 online support.
Why does it matter?
Before this point, any connectivity issues with the app would require you to contact PureVPN’s support team, and they’d have to troubleshoot the issue either by asking you questions or by accessing your machine remotely.
And there would be nothing wrong with that process if the support rep could solve the problem through a few questions and answers, or through remote access. Otherwise, it would need to be escalated to a technical engineer, and it is an everything but efficient process when all you want is to connect to a VPN without a headache.
With this update, PureVPN aims to automate detection and fixing of all the cases where the process can be automated. So this new update is just the first piece of the puzzle, with subsequent updates coming in the next few months or so.
Now that the Windows app got this update, the next logical step is to include this capability in other PureVPN apps, as well. And also to include additional diagnostics to the mix.
Ultimately, the plan is to reduce the pain it would take to troubleshoot all kinds of issues, some of which can be quite difficult to diagnose. And as a result, the PureVPN apps should be as seamless and frustration-free as possible.
If you still don’t have a VPN running on your devices, perhaps now’s a good time to consider getting one. PureVPN certainly has a lot to offer, so check it out.